Refund policy

We hope you love your AmoAmo pyjamas. If you change your mind, you have 14 days from the date you receive your order to let us know that you would like to return it.

Once you have notified us, you have a further 14 days to return the item.

Return conditions

Items should be returned unworn, unwashed and in their original condition, with all tags attached. You may inspect and try on your item as you would in a shop, but we may reduce the refund if the item has been handled beyond what is reasonably necessary to inspect it.

To request a return, please contact us at hello@amoamo.co.uk before sending your item back. We will provide you with return instructions.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item. We recommend using a tracked postal service.

Refunds

Once your return has been received and inspected, we will process your refund to your original payment method. Refunds will be processed within 14 days of receiving the returned item or evidence that it has been sent back, where applicable.

Where required by law, the original standard delivery charge will also be refunded. Additional delivery costs for express or upgraded delivery are not refundable beyond the cost of our standard delivery option.

Personalised & Custom-Made Items

Items that have been made to your specifications or personalised especially for you, including personalised embroidery, cannot normally be cancelled or returned simply because you have changed your mind.

This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at hello@amoamo.co.uk, including your order number and photographs where appropriate. We will arrange the appropriate remedy in accordance with your statutory rights.

Exchanges

As many AmoAmo pieces are available in very limited quantities, we cannot guarantee that another size or style will be available. If you would like a different item, please contact us and we will be happy to check availability.

Nothing in this policy affects your statutory rights under UK consumer law.