Shipping policy

At AmoAmo, we carefully prepare and pack every order from the UK.

UK DELIVERY

Items that are currently in stock are usually prepared for dispatch within 1–2 working days.

Estimated delivery times and any applicable delivery charges will be shown at checkout.

Once your order has been dispatched, you will receive confirmation by email. Where tracking is available, tracking details will also be provided.

Please ensure that your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible at hello@amoamo.co.uk.

PERSONALISED & MADE-TO-ORDER ITEMS

Personalised and made-to-order pieces are created especially for you and require a longer lead time.

The estimated production and delivery timeframe will be clearly communicated on the relevant product page or before your order is confirmed. Some personalised orders may take approximately 12–16 weeks for production and delivery.

By placing an order for a personalised or made-to-order item, you acknowledge and agree to the stated lead time.

If your order contains both in-stock and made-to-order items, they may be dispatched separately.

DELIVERY DELAYS

Occasionally, circumstances outside our reasonable control may affect delivery times. If we become aware of a significant delay, we will do our best to keep you informed.

If your order has not arrived within the expected timeframe, please contact us at hello@amoamo.co.uk and we will be happy to help.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us at hello@amoamo.co.uk with your order number and, where relevant, photographs of the packaging and item.

We will investigate the issue and arrange an appropriate solution in accordance with your statutory rights.

INTERNATIONAL DELIVERY

International delivery availability, costs and estimated delivery times will be shown at checkout where available.

International orders may be subject to local customs duties, taxes or import charges. Where applicable, these are the responsibility of the recipient unless otherwise stated at checkout.

QUESTIONS

If you have any questions about the delivery of your order, please contact us at hello@amoamo.co.uk